Responsible Gambling

Gambling should be entertainment, not a way to make money or escape problems. Most people gamble recreationally without issues, but some develop problematic behaviors that harm their finances, relationships, and mental health.

Goldex Casino provides tools and resources to help you maintain control over your gambling. This page explains warning signs of problem gambling, self-management tools available on our platform, and where to get professional help if gambling becomes harmful.

Recognizing Problem Gambling

Problem gambling exists on a spectrum from mild concerns to severe addiction. Warning signs include:

Spending more money than you can afford to lose
Chasing losses by continuing to gamble after losing
Borrowing money or selling possessions to fund gambling
Lying to family or friends about gambling activities
Neglecting work, school, or family responsibilities due to gambling
Feeling guilty, anxious, or depressed about gambling
Gambling to escape stress, depression, or other problems
Unsuccessful attempts to reduce or stop gambling
Irritability or restlessness when trying not to gamble
Gambling with money needed for bills or other expenses

If several of these apply to you, gambling may be becoming problematic. Early intervention prevents situations from worsening.

Tools to Control Your Gambling

Goldex Casino provides several features to help manage your gambling activity:

Deposit Limits

Set maximum amounts you can deposit daily, weekly, or monthly. Once you reach your limit, additional deposits are blocked until the period resets.

To set deposit limits: Log in → Account Settings → Responsible Gambling → Deposit Limits. Choose your time period and amount.

Important: Limit decreases take effect immediately. Limit increases require 24-hour cooling-off period before activating. This prevents impulsive decisions during losing streaks.

Session Time Alerts

Configure notifications that interrupt gameplay after specified durations. Alerts show how long you've been playing and total amount wagered.

These "reality checks" help you notice when hours pass unnoticed. Set alerts for 30 minutes, 1 hour, 2 hours, or custom intervals.

Loss Limits

Set maximum losses per day, week, or month. Once you hit this threshold, you can't place additional bets until the period resets.

Loss limits calculate net losses (losses minus winnings) rather than total amount wagered.

Self-Exclusion

Temporarily or permanently block access to your account. Options include:

24-hour break: Brief pause when you need a short timeout
1-week exclusion: Extended break during stressful periods
1-month exclusion: Longer separation to reassess gambling habits
6-month exclusion: Significant break for addressing problems
Permanent self-exclusion: Indefinite account closure for serious gambling issues

During self-exclusion, you cannot log in, deposit, or access your account in any way. Permanent exclusions cannot be reversed - think carefully before selecting this option.

Account Closure

Close your account permanently if you want to stop gambling entirely. This differs from self-exclusion in that it's immediate and final.

Before closing, withdraw any remaining balance. Account closure processes within 24 hours. Contact support if you change your mind within this period.

Tips for Gambling Responsibly

If you choose to gamble, these practices help maintain healthy habits:

Set a budget before you start and stick to it regardless of wins or losses
Never gamble with borrowed money or money needed for bills, rent, or other obligations
Don't chase losses - accept that losing is part of gambling and walk away when you hit your limit
Take regular breaks to maintain perspective and avoid getting caught up in the moment
Don't gamble when upset, depressed, or intoxicated - emotions impair decision-making
Balance gambling with other activities - it shouldn't be your primary leisure activity
Understand the odds - house edge means the casino profits long-term, you're paying for entertainment
Set time limits along with financial limits to prevent excessive sessions
Never gamble to recover debts or solve financial problems - it almost always makes situations worse

Getting Professional Help

If gambling is causing problems in your life, professional support services can help:

International Resources

Gamblers Anonymous: Free peer support groups worldwide - gamblersanonymous.org
GamCare: UK-based support service - 0808 8020 133
BeGambleAware: Information and treatment finder - begambleaware.org

Canada Resources

ConnexOntario: 1-866-531-2600 - connexontario.ca
Problem Gambling Institute of Ontario: problemgambling.ca
Responsible Gambling Council: responsiblegambling.org

Australia Resources

Gambling Help Online: 1800 858 858 (24/7) - gamblinghelponline.org.au
Lifeline: 13 11 14 (24/7 crisis support)
GamTalk: Peer support community - gamtalk.org

These services provide free confidential counseling. Many operate 24/7 and offer phone, chat, and in-person options. Don't wait until problems become severe - early intervention is most effective.

Supporting Someone with Gambling Problems

If someone you care about has gambling issues:

Approach them with concern, not judgment or anger
Choose a calm moment when they're not actively gambling or emotional
Express specific concerns with examples rather than generalizations
Offer to help them access support services
Set boundaries to protect yourself financially and emotionally
Don't lend money or bail them out of financial consequences
Seek support for yourself through resources like Gam-Anon (for family members)

Remember you can't force someone to change. Provide support and information, but ultimately they must decide to address the problem themselves.

Preventing Underage Gambling

Goldex Casino strictly prohibits anyone under 18 from creating accounts or gambling on our platform. We verify age during account registration and through document verification.

Parents and guardians should:

Monitor children's internet usage and device activity
Use parental control software to block gambling sites
Keep payment card details secure and monitor statements for unauthorized transactions
Educate children about gambling risks appropriate to their age
Model responsible attitudes toward gambling

If you discover a minor has accessed our platform, contact support immediately for account closure.

Our Commitment to Responsible Gambling

Goldex Casino commits to:

Providing effective self-management tools that are easily accessible
Training staff to recognize problem gambling signs and respond appropriately
Displaying responsible gambling information prominently throughout the platform
Processing self-exclusion requests immediately without delays or obstacles
Never targeting marketing at vulnerable individuals or self-excluded players
Maintaining strict age verification to prevent underage gambling
Partnering with responsible gambling organizations to improve our practices

We balance our business interests with player wellbeing. While we profit from gambling activity, we recognize our responsibility to minimize harm and support players experiencing problems.

Need Help?

If you have questions about responsible gambling tools or need assistance implementing limits or self-exclusion:

Live Chat: Available 24/7 through the platform
Email: [email protected]

Our support team handles responsible gambling requests with priority and confidentiality.