Privacy Policy
This Privacy Policy explains how Goldex Casino collects, uses, stores, and protects your personal information. By creating an account and using our services, you agree to the data practices described in this policy.
Last Updated: November 2025
Information We Collect
We collect several types of information to operate the platform, process transactions, and comply with legal requirements.
Personal Information
- Full name, date of birth, residential address
- Email address and phone number
- Government-issued identification documents (passport, driver's license, national ID)
- Proof of address documents (utility bills, bank statements)
- Payment method details (card information, e-wallet accounts, cryptocurrency addresses)
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Pages visited and actions taken on the platform
- Game play history and betting patterns
- Login times and session durations
Financial Transaction Data
- Deposit and withdrawal amounts
- Payment method selection and transaction history
- Account balance and wagering activity
How We Use Your Information
Personal data collected serves specific operational and legal purposes:
- Account Management: Creating and maintaining your player account, processing login requests, managing account settings
- Transaction Processing: Handling deposits, withdrawals, and currency conversions accurately
- Identity Verification: Confirming you're of legal gambling age and preventing fraud or identity theft
- Regulatory Compliance: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) legal requirements
- Customer Support: Responding to inquiries, resolving disputes, addressing technical issues
- Responsible Gambling: Monitoring play patterns to identify potential problem gambling behaviors and implement protective measures
- Platform Improvement: Analyzing usage patterns to enhance user experience and fix technical problems
- Marketing Communications: Sending promotional offers, bonus notifications, and platform updates (only if you've opted in)
Information Sharing & Disclosure
We do not sell your personal information to third parties. However, we share data with specific service providers and authorities under certain circumstances:
Service Providers
Payment processors, game providers, verification services, and customer support platforms receive necessary data to perform their functions. These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We disclose information when required by law, court orders, or regulatory authorities. This includes anti-money laundering investigations, fraud prevention efforts, and compliance with licensing authority requests.
Business Transfers
If Goldex Casino merges with another company or sells assets, your information may transfer to the acquiring entity. You'll receive notification before your data becomes subject to a different privacy policy.
Data Security Measures
We implement industry-standard security protocols to protect your information:
- Encryption: 256-bit SSL encryption protects all data transmission between your device and our servers
- Secure Storage: Personal data stores on protected servers with restricted access limited to authorized personnel
- Payment Security: PCI DSS compliance standards govern all payment processing operations
- Two-Factor Authentication: Optional 2FA adds extra protection to your account
- Regular Audits: Security systems undergo periodic testing and updates to address emerging threats
Despite these measures, no system is completely invulnerable. We cannot guarantee absolute security but commit to maintaining protections that meet or exceed industry standards.
Data Retention
We retain your personal information for as long as your account remains active plus a period afterward as required by regulatory obligations.
- Active Accounts: Data remains accessible as long as your account stays open
- Closed Accounts: Information retained for minimum 5 years after closure to comply with licensing requirements and potential dispute resolution
- Financial Records: Transaction history maintained for 7 years as required by anti-money laundering regulations
After required retention periods expire, we securely delete or anonymize personal data so it can no longer identify you.
Your Privacy Rights
You have specific rights regarding your personal information:
- Access: Request copies of personal data we hold about you
- Correction: Update inaccurate or incomplete information
- Deletion: Request account closure and data deletion (subject to legal retention requirements)
- Objection: Opt out of marketing communications at any time
- Data Portability: Receive your data in structured, machine-readable format
- Restriction: Limit how we process certain information
To exercise these rights, contact our support team via email at [email protected]. We'll respond to legitimate requests within 30 days. Some requests may require identity verification before processing.
Children's Privacy
Goldex Casino strictly prohibits underage gambling. We do not knowingly collect information from individuals under 18 years old. If we discover an account belongs to a minor, we immediately close it and delete associated data.
Parents or guardians who believe a minor has created an account should contact support immediately for account closure and data removal.
International Data Transfers
Your information may be transferred to and processed in countries outside your residence. These jurisdictions may have different data protection laws than your home country.
When transferring data internationally, we ensure adequate safeguards through contractual obligations requiring recipients to protect information according to standards comparable to this privacy policy.
Changes to This Policy
We may update this Privacy Policy to reflect operational changes or legal requirements. Significant modifications will be communicated via email or prominent platform notifications. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Always check the "Last Updated" date at the top of this document to see when the most recent revision occurred.
Privacy Questions & Concerns
For questions about this Privacy Policy, data practices, or to exercise your privacy rights, contact us:
- Email: [email protected]
- Live Chat: Available 24/7 through the platform
We aim to respond to privacy inquiries within 30 days. Complex requests may require additional time, but we'll keep you informed of progress.
